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Illustrative scene of a healthcare team discussing patient reception workflows
Technology starts with understanding the work.Illustrative image, not an actual client or SGH facility.
FUKUOKA, JAPANHEALTHCARE OPERATIONS × TECHNOLOGY

Built for healthcare.Connected to Japan.

AI phone systems, connected clinic workflows, and people who understand cross-border care. We bring technology and healthcare operations together, from Fukuoka, Japan.

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HEALTHCARE / TECHNOLOGY / INTERNATIONALSCROLL TO DISCOVER

NEWS

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01 — OUR PERSPECTIVESHINGIHOU / SINCE 2015

Close to the work.Open to the world.

Since 2015, we have helped patients, families and healthcare providers communicate across borders. That practical experience shapes how we build: around the people, handoffs and decisions that make healthcare operations work.

2015Cross-border healthcare support
FUKUOKA.Based in Hakata, Fukuoka
02 / AI PHONE / CONNECTED OPERATIONSSGH PHONE

SGH Phone

Beyond answeringthe call.

SGH Phone connects initial call handling with the work that follows. Call guidance and handoff flows can be customized for your team. AI helps organize inquiries; people take over when an issue needs judgment or confirmation.

Explore SGH Phone
SGH PHONEVOICE → WORKFLOW
  1. 01

    Receive

    Handle initial inquiries using agreed guidance.

  2. 02

    Organize

    Classify the request and retain a record.

  3. 03

    Hand over

    Route issues that need attention to a person.

Illustrative service flow — not a product screenshot

AI does not diagnose or make treatment decisions. Guidance, integrations and handoff conditions are agreed for each implementation.

REGISTERED PROVIDER & IT TOOLITP07-0003847 / DL07-0039994

Shingihou Co., Ltd. is registered as an IT Implementation Support Provider under Japan's Digitalization and AI Introduction Subsidy 2026, and SGH PHONE is registered as an IT tool in the Customer Service and Sales Support category.

Registered provider ↗Registered IT tool ↗

Registration does not guarantee a subsidy award, eligibility for a specific application, or any subsidy amount. Outcomes depend on the rules and registration status at the time of application and the program office's review.
03 / CLINIC WORKFLOWS / MS PLATFORMMS Platform — Now in use

Connect the steps.Respect the workflow.

People have started using MS Platform. Alongside it, we offer customization for MS LINE Bot and SGH Phone. Start with the part of your operation that needs attention, then agree the tools and connections that fit.

Start with the work you need to improve.

  • 01

    Connect booking and patient communication

    MS Platform

    What we can help shapeOrganize appointment requests, preparation and patient communication around your clinic’s workflow.

  • 02

    Make LINE a useful service entry point

    MS LINE Bot

    What we can help shapeCustomize menus, inquiry guidance, booking pathways and handoffs to your team.

  • 03

    Connect calls to the next action

    SGH Phone

    What we can help shapeCustomize initial call guidance, request classification, records and staff handoffs.

Discuss the right setup for your team

Individual services or a combined setup can be discussed. Available features, external integrations, data handling and responsibilities are agreed for each implementation. Tachibana remains a demonstration sample.

04 / INTERNATIONAL HEALTHCARE COORDINATIONSINCE 2015
Illustrative patient coordination scene
Illustrative image, not an actual patient or partner institution.

Medical Supporter

Across languages.Between people.

Medical Supporter helps overseas patients and families communicate with healthcare providers in Japan. We organize inquiries, documents and scheduling around each institution’s services and acceptance conditions, drawing on cross-border support work since 2015.

Explore healthcare partnerships
  1. 01

    Understand the request

    Clarify the patient’s needs and available information.

  2. 02

    Contact the provider

    Ask about services, acceptance and appointments.

  3. 03

    Coordinate preparation

    Support documents, schedules and multilingual communication.

Healthcare providers decide acceptance, diagnosis, treatment and prescribing. SGH provides coordination and administrative support, not medical care.

05 / SOURCING / RESEARCH SUPPORTRESEARCH & SOURCING

Help with the details beyond the border.

Illustrative scene of overseas research reagents

SGH Bio Lab

Overseas research reagents

For medical research institutions, laboratories and corporate R&D teams seeking reagents from overseas manufacturers. Share the brand, item number, specification and quantity so we can help check sources and procurement conditions.

  • Manufacturer, item number and specifications
  • Stock, quotations and expected lead times
  • Documents, shipping conditions and import procedures
Discuss reagent sourcing
Illustrative scene of pharmaceutical import procedures

KusuriJapan

Pharmaceutical import procedures

A support desk for medical institutions reviewing imports of pharmaceuticals and medical-related products. We help organize product details, intended use and the relevant document checks.

  • Product and intended-use information
  • Document and procedural guidance
  • An inquiry desk for medical institutions
Explore import support

Reagents are for research use only (RUO), not diagnosis or treatment. Availability, procedures and shipping are reviewed for each product and intended use. Images are illustrative.

The same operational thinking, beyond healthcare.

AI & workflow automation

Sales inquiries, internal notifications and repeated administration. We also help small and medium-sized businesses connect their everyday work.

SGH AccountingIn development / fictional-data demo

An in-development system for everyday accounting workflows in Japan and Taiwan. A fictional-data demo is available; production scope is confirmed separately.

All services
06 / LET’S WORK TOGETHERFUKUOKA → WORLD

Bring us the context.Let’s build from there.

A clinic workflow, an AI integration, or a cross-border healthcare initiative. Tell us what you are working on and where you need a partner in Japan.

Partner with SGHFor patients & families: Medical Supporter

Please do not submit identifiable patient information or medical records through the corporate contact form.