LINE Official Account & LIFF Development | Booking, Care Flows & Commerce
For businesses and medical institutions that want LINE to connect reception, booking, commerce, and ongoing support.
We design LINE as an operational entry point, not merely an inquiry channel. Using LINE Login, the Messaging API, LIFF, and Rich Menu, we connect reception, booking, MyPage, pathways to online consultations provided by medical institutions, product search, purchase pages and proxy-purchase inquiries, notifications, and CRM, AI, or n8n workflows. Scope is confirmed per project; the system does not make medical judgments or automatically provide unverified information.
- LINE Login, Messaging API, LIFF, and Rich Menu design and implementation
- Reception, booking, MyPage, and pathways to online consultation
- Product search, purchase pages, proxy-purchase inquiries, and order or delivery notifications
- CRM, AI, and n8n integration with handoff to human staff
Turn LINE into an entry point for business systems
We go beyond post-follow messages to organize identity linking, booking, data entry, progress tracking, notifications, and staff support as one user experience. Integrations with existing websites, booking records, CRM, and Google Workspace can be included in the design.
- Member and existing-account linking through LINE Login
- LIFF forms, booking, and MyPage screens
- Guidance and notifications through Rich Menu and the Messaging API
Customize MS LINE Bot for your clinic’s reception
MS LINE Bot can be customized around a clinic’s approved guidance, Rich Menu, booking entry points and staff handoffs. Connections to MS Platform or existing systems are designed after reviewing available features and operating conditions. Online care is provided by the institution; neither Shingihou nor AI diagnoses, prescribes or makes treatment decisions.
- Customized approved guidance, FAQs and Rich Menu
- Individually scoped booking, intake, MyPage and notification pathways
- Operational design that returns cases to staff when needed
LINE commerce: from search to post-purchase updates
We connect in-LINE product search and guidance with member linking, purchase pages, order and delivery notifications, and proxy-purchase inquiries. Payment, inventory, and related scope are confirmed against the existing commerce setup and implemented in stages.
- Product search, FAQ, and purchase-page guidance
- Order, shipment, and delivery-status notifications
- Proxy-purchase inquiries and handoff to staff
Distinguishing services from implementation examples
MS Platform has begun serving users, and customization of MS LINE Bot is available for consultation. We distinguish LINE-connected services and commerce flows from the Tachibana implementation demo. Available features, external integrations, data handling and responsibilities are confirmed per project.
- SGH Service: LINE Login/LIFF, Rich Menu, member MyPage, request progress, and multilingual UI
- Tachibana implementation demo: examples of booking, MyPage, pre-consultation guidance and staff review
- Shingihou Shop: product search, member linking, purchase-page guidance, and order or shipment notifications
Not a medical judgment — a system that supports on-the-ground operations.
AI phone, chatbot, RAG, and n8n automation are used for reception, categorization, guidance based on confirmed information, recordkeeping, and handoff to the responsible staff. They do not perform diagnosis, treatment planning, prescribing, or medication selection. Medical judgment is made by physicians and medical institutions.
MS Platform, the Tachibana demo, and the online-consultation flow are systems that support the operations of medical institutions. Shingihou Co., Ltd. does not perform medical treatment, diagnosis, prescribing, or treatment decisions.
Food and regional-product businesses such as shop.shingihou.jp are handled under a scope of responsibility separate from medical support, pharmaceutical import assistance, and AI-related medical support. Where alcoholic beverages are involved, age verification and legally required labeling are always carried out.