LINE Official Account & LIFF Development | Booking, Care Flows & Commerce
For businesses and medical institutions that want LINE to connect reception, booking, commerce, and ongoing support.
We design LINE as an operational entry point, not merely an inquiry channel. Using LINE Login, the Messaging API, LIFF, and Rich Menu, we connect reception, booking, MyPage, pathways to online consultations provided by medical institutions, product search, purchase pages and proxy-purchase inquiries, notifications, and CRM, AI, or n8n workflows. Scope is confirmed per project; the system does not make medical judgments or automatically provide unverified information.
- LINE Login, Messaging API, LIFF, and Rich Menu design and implementation
- Reception, booking, MyPage, and pathways to online consultation
- Product search, purchase pages, proxy-purchase inquiries, and order or delivery notifications
- CRM, AI, and n8n integration with handoff to human staff
Turn LINE into an entry point for business systems
We go beyond post-follow messages to organize identity linking, booking, data entry, progress tracking, notifications, and staff support as one user experience. Integrations with existing websites, booking records, CRM, and Google Workspace can be included in the design.
- Member and existing-account linking through LINE Login
- LIFF forms, booking, and MyPage screens
- Guidance and notifications through Rich Menu and the Messaging API
For medical institutions: booking-to-online-consultation flow
We organize the path from LINE to booking, intake, MyPage, reminders, and online consultations provided by the medical institution. Neither Shingihou nor AI performs diagnosis, prescribing, or treatment decisions; the system supports clinic reception and patient communication.
- Connected booking, intake, and reminder flow
- Patient MyPage and booking-status review
- Operational design that returns cases to staff when needed
LINE commerce: from search to post-purchase updates
We connect in-LINE product search and guidance with member linking, purchase pages, order and delivery notifications, and proxy-purchase inquiries. Payment, inventory, and related scope are confirmed against the existing commerce setup and implemented in stages.
- Product search, FAQ, and purchase-page guidance
- Order, shipment, and delivery-status notifications
- Proxy-purchase inquiries and handoff to staff
Implementation areas demonstrated in our services and demos/MVPs
Across our own services, medical-workflow reference implementations, and commerce, we have developed LINE-connected operational flows. Public and production scope differs by implementation, so requirements and operating conditions are confirmed for each project.
- SGH Service: LINE Login/LIFF, Rich Menu, member MyPage, request progress, and multilingual UI
- Medical-workflow reference implementation (demo/MVP): booking, MyPage, pre-consultation guidance, and staff confirmation
- Shingihou Shop: product search, member linking, purchase-page guidance, and order or shipment notifications
Not a medical judgment — a system that supports on-the-ground operations.
AI phone, chatbot, RAG, and n8n automation are used for reception, categorization, guidance based on confirmed information, recordkeeping, and handoff to the responsible staff. They do not perform diagnosis, treatment planning, prescribing, or medication selection. Medical judgment is made by physicians and medical institutions.
MS Platform, the Tachibana demo, and the online-consultation flow are systems that support the operations of medical institutions. Shingihou Co., Ltd. does not perform medical treatment, diagnosis, prescribing, or treatment decisions.
Food and regional-product businesses such as shop.shingihou.jp are handled under a scope of responsibility separate from medical support, pharmaceutical import assistance, and AI-related medical support. Where alcoholic beverages are involved, age verification and legally required labeling are always carried out.