SGH Phone | AI Phone & CRM Automation
For those who want to automate phone handling, inquiries, and CRM follow-up.
SGH Phone supports reception, categorization, guidance based on confirmed information, recordkeeping and staff handoffs via AI phone and chatbot. Guidance, reception flows and handoff conditions can be customized; external integrations are scoped individually. It is a registered IT tool under Japan's Digitalization and AI Introduction Subsidy 2026 (IT tool number: DL07-0039994). It does not perform diagnosis, treatment planning, prescribing or medication selection. Medical judgment remains with physicians and medical institutions.
- First-line reception and categorization via AI phone
- Guidance and recordkeeping based on confirmed information
- Handoff to staff and CRM integration
Not a medical judgment — a system that supports on-the-ground operations.
AI phone, chatbot, RAG, and n8n automation are used for reception, categorization, guidance based on confirmed information, recordkeeping, and handoff to the responsible staff. They do not perform diagnosis, treatment planning, prescribing, or medication selection. Medical judgment is made by physicians and medical institutions.