Services

Frequently Asked Questions

What is Shingihou Co., Ltd.?

Shingihou Co., Ltd. is a Fukuoka-based company connecting medical institutions with the Medical Supporter inquiry desk. It supports resources, booking inquiries, and available online-care coordination, plus phone, LINE, sales, and accounting workflow automation for clinics and SMEs. Care and medical decisions remain with physicians and institutions.

Is Shingihou Co., Ltd. a medical institution?

No, it is not a medical institution. It is a business company that provides overseas patient coordination, import-procedure support, clinic DX, AI phone/automation, and web/SNS operations support. It does not make diagnoses, treatment decisions, or prescriptions; medical judgment is made by physicians and medical institutions.

What business workflows can Shingihou support through LINE?

Using LINE Login, LIFF, the Messaging API, and Rich Menu, we design and implement reception, booking, MyPage, online-consultation pathways, product search and purchase pages, notifications, and CRM or n8n integrations. Matters that AI should not decide are handed to staff, while medical judgment remains with physicians and medical institutions.

What is Medical Supporter?

Medical Supporter receives inquiries from patients and families about medical institutions. Institutions can choose the scope they can operate: clinic information listings, online booking inquiries, or coordination for available online care. Multilingual communication, interpretation, and document support for international patients can also be arranged; care is provided by the institution.

What does it mean to use the Medical Supporter inquiry desk?

It means reviewing and contacting inquiries received by the Medical Supporter inquiry desk according to the patient’s wishes and the institution’s acceptance criteria. Registration does not determine a referral, and patient volume, bookings, and visits are not guaranteed. Bulk customer lists and patient records are not provided.

Can we discuss joining before we are ready for online care?

Yes. We can discuss starting with information listings or booking inquiries. Online-care coordination is introduced after confirming the institution’s services, patient eligibility, location, and operational readiness. Participation terms, fees, and data handling are agreed before launch.

What is KusuriJapan?

KusuriJapan is a service that helps organize the procedures, required documents, and confirmation items for importing pharmaceuticals and related products. It does not guarantee efficacy, safety, customs clearance, or delivery timelines.

What is MS Platform?

MS Platform is an operational foundation for organizing clinic booking requests, intake, reception records, notifications, and follow-up. Tachibana is used as a demo/MVP to review screens and workflows before implementation, while scope is confirmed with each medical institution. Shingihou Co., Ltd. does not perform treatment, diagnosis, prescribing, or treatment decisions.

What is SGH Phone?

SGH Phone is a service that supports reception, categorization, guidance based on confirmed information, recordkeeping, and handoff to staff via AI phone and chatbot. It does not perform diagnosis or prescribing.

Is SGH Phone registered under Japan's Digitalization and AI Introduction Subsidy 2026?

Yes. Shingihou Co., Ltd. is registered as an IT Implementation Support Provider (ITP07-0003847), and SGH PHONE is registered as an IT tool in the Customer Service and Sales Support category (DL07-0039994). Registration does not guarantee a subsidy award, eligibility for a specific application, or any subsidy amount; outcomes depend on the rules and registration status at the time of application and the program office's review.

What is 891 / AI automation?

891 is an AI automation service that connects phone, LINE, email, forms, CRM, Google Workspace, and n8n to reduce the daily burden of confirmation, data entry, notifications, and recordkeeping.

What can n8n automate?

With n8n, day-to-day confirmation, data-entry, and notification tasks — such as form submissions, LINE/email notifications, CRM recording, and Google Workspace integration — can be automated. Areas where AI should not make the call are designed to be handed back to people.

What does the web/SNS operations support cover?

We organize the website, social media, Google Business Profile, review-response policy, and inquiry flow, supporting fact-based communication and trust-building.

What is shop.shingihou.jp?

shop.shingihou.jp is an online shop offering Taiwanese/Chinese foods, seasonal fruit, frozen foods, and seasonings. It is operated as a related business, with a scope of responsibility separate from the medical and AI domains.

Does the AI perform diagnosis or prescribing decisions?

No, it does not. AI phone, chatbot, RAG, and n8n automation exist for reception, categorization, guidance based on confirmed information, recordkeeping, and handoff to staff. They do not perform diagnosis, treatment planning, prescribing, or medication selection. Medical judgment is made by physicians and medical institutions.

How can I get in touch?

You can reach us via the contact form, by phone at 092-984-3200, or by email at service@shingihou.com. We will review your inquiry and route it to the appropriate contact point.