A / AI phone
AI phone and first reception
Related service: SGH Phone
Supports first-line call handling, purpose categorization, approved guidance, records, and handoff to staff.
Clinic DX | Booking, Reception & Online-Consultation Flow
For clinics that want to organize booking, intake, online consultation, phone reception, and follow-up.
MS Platform is a clinic operations platform already in use, centered on organizing booking, intake and patient communication. MS LINE Bot and SGH Phone can also be customized. Required features, external integrations, data handling and responsibilities are agreed per implementation. Tachibana remains a separate demonstration environment. Diagnosis, treatment, prescribing and other medical decisions remain with healthcare providers.
- Booking and intake-form setup
- Online-consultation flow design
- Customization consultation for MS LINE Bot and SGH Phone
360° Workflow Demo
Review services inside the clinic workflow.
Select a category below to switch the implementation view.
This is a pre-adoption review image. It does not provide diagnosis, prescribing, treatment decisions, or acceptance decisions.
360°
This is a pre-adoption review image. It does not provide diagnosis, prescribing, treatment decisions, or acceptance decisions.
Phone reception and CRM follow-up added through SGH Phone
Online booking alone cannot cover every phone inquiry or callback. SGH Phone can help with first-line reception and categorization, guidance based on confirmed information, recordkeeping, and handoff to the responsible staff.
- First-line reception and categorization of phone inquiries
- Guidance based on confirmed information and call records
- Handoff to staff and CRM follow-up
Not a medical judgment — a system that supports on-the-ground operations.
MS Platform, the Tachibana demo, and the online-consultation flow are systems that support the operations of medical institutions. Shingihou Co., Ltd. does not perform medical treatment, diagnosis, prescribing, or treatment decisions.
AI phone, chatbot, RAG, and n8n automation are used for reception, categorization, guidance based on confirmed information, recordkeeping, and handoff to the responsible staff. They do not perform diagnosis, treatment planning, prescribing, or medication selection. Medical judgment is made by physicians and medical institutions.